Comcast Power Outage: Power Loss or Internet Outage?
When the lights go out, your internet usually goes with them, but a dead connection with the lights on is a different problem. This page helps you tell a power outage from a Comcast or Xfinity network outage and shows what customers are reporting right now.
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Power outage or network outage?
If your lights, outlets, or neighbors' lights are out, the problem is electrical and your power company, not your internet provider, is the one to contact. If the power is on but your modem shows no connection, check the status card above to see whether other customers nearby are reporting the same loss of service.
Why your internet fails when the power is out
Your modem and router need electricity, so they shut off with your home's power. Neighborhood equipment that carries the cable signal also needs power, and storms or outages can interrupt it even when your own home still has electricity. A battery backup for your modem can keep a connection alive for a short time during brief power losses.
After power returns
Give your modem and router a few minutes to boot and reconnect. If lights stay blinking after power is back, unplug both for 60 seconds, plug the modem back in first, and then the router. Still offline? Follow our troubleshooting steps and submit a report so others can see the pattern.
Latest reports
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Frequently asked questions
Is Comcast down or is my power out?
If your lights and outlets are off, it is a power issue. If power is fine but the internet is down, check this page for local reports.
Will Comcast internet work during a power outage?
Not normally, because your modem and router need power. A battery backup can keep them running briefly.
Who do I call for a power outage?
Contact your electric utility. Your internet provider cannot restore household power.
Why is my internet still down after the power came back?
Equipment may need a restart, or local cable equipment may still be recovering. Check for nearby reports.