Report a Comcast Outage — Submit Your Report
Tell us what's not working. It takes about 15 seconds and helps everyone nearby see the real picture of what's going on.
How reporting an outage works
- Choose your city, or switch to zip code if your city is not listed
- Pick what is not working: internet, WiFi, TV, phone, or email
- Add a short comment if you like, such as when it started or what you see on your modem
- Submit. Your report appears on the live map and in the recent reports list right away
Why your report matters
A single report tells us very little, but ten reports from the same neighborhood within an hour show a real outage. Each report you submit helps the status card, the outage map, and the city pages show what is actually happening, and it helps your neighbors decide whether to wait or restart their equipment. See the latest activity on the Comcast outage today page or the live outage map.
Before you report
- Restart your modem and router for 60 seconds. Our troubleshooting guide shows how
- Check whether other people in your area are already reporting the same problem
- If your power is out, contact your electric company; see our power outage guide
Reports are anonymous: we do not ask for your name, address, or account details. This site is independent and not affiliated with Comcast or Xfinity, so a report here does not open a repair ticket. To request a technician or a credit, contact your provider directly using our phone number guide.