Comcast Phone Outage — Xfinity Voice Status
Live tracking for Xfinity Voice (Comcast digital phone service) outages. Since Xfinity Voice runs over the same network as your internet connection, phone outages are often -- but not always -- tied to an internet outage in your area.
Recent phone / voice reports nationwide
Common causes
- An underlying internet outage, since Xfinity Voice is a VoIP service riding on your internet connection
- A depleted battery backup unit during a power outage
- A loose connection at the phone jack or the back of your modem
What to do
1. Check your internet first
Since phone service depends on your internet connection, an internet outage will usually take your phone down with it -- check the internet outage page too if both are affected.
2. Check your battery backup unit
If the power is out, your phone service depends on this battery holding a charge. A depleted or failing battery is a common, often-overlooked cause.
3. Check phone jack connections
Make sure the phone cable is firmly connected at both the wall jack and your equipment.
4. Report it
Submit a report below so your area's status is accurately reflected for others.
Frequently asked questions
Will my Xfinity Voice phone work during a power outage?
Only if your battery backup unit is charged. Comcast recommends testing this backup periodically, since a dead battery is one of the most common causes of phone-specific outages during storms.
Can I still call 911 if my Xfinity Voice is down?
If your Xfinity Voice service is down, treat it the same as having no landline -- use a charged cell phone to reach emergency services if needed.