Comcast Email Outage — Xfinity Connect Status
Live tracking for Xfinity Connect / Comcast.net email issues. Email outages are worth tracking separately from internet outages -- your internet connection can be working perfectly fine while Comcast's email servers themselves are having a problem, and vice versa.
Recent email reports nationwide
Common causes
- A server-side issue with Xfinity Connect webmail, unrelated to your internet connection
- A login or password problem being mistaken for an outage
- Incorrect IMAP/SMTP settings in a third-party email client (Outlook, Apple Mail, etc.)
What to do
1. Try webmail directly
Log into connect.xfinity.com directly in a browser. If that works but your email app does not, the problem is likely your app's settings, not an outage.
2. Confirm it is not a login issue
A "cannot connect" error is sometimes actually an expired password or account issue rather than a service outage.
3. Check reports below
If others are reporting email issues while their internet is fine, that is a genuine signal of a server-side problem.
Frequently asked questions
Can my email be down while my internet works fine?
Yes -- email runs on separate servers from your internet connection. It is common for one to be affected while the other is completely normal.
Why can't I send or receive email in Outlook but webmail works?
This usually points to incorrect IMAP/SMTP server settings in your email client rather than an outage, since the webmail site is reaching the same account successfully.